| Make sure on shift agents are in the RingCentral queue | 08:00 AM | |
| Check Ops email if there is a retrospective scheduled today and attend if applicable - KB0032116 | 08:20 AM | |
| ***Check both ticket bins on the Ops Dashboard and see if there are new tickets assigned to us or updates/follow ups we can do | 10:00 AM | |
| Review alerts in Sentinel. Make sure all incidents and RFCs assigned to alerts are still active (not closed). | 10:00 AM |
Agents on Shift:
|
No P1. Enjoy!
| Number | Priority | State | Short Description | Created | Updated |
|---|---|---|---|---|---|
| INC0531123 | 4 - Low | Assigned | PING on P-MLBM-3112-ES-A is Critical | 2023-04-01 | 2023-11-18 13:45 |
| INC0544212 | 3 - Medium | Assigned | EXCHANGE HEALTH on EXCHANGE2 is Warning | 2024-01-11 | 2024-01-18 14:25 |
| INC0512224 | 4 - Low | Assigned | DREMIO WEB CHECK on DATA-DELIVERY-AND-REPORTING is Critical | 2023-12-28 | 2024-01-14 17:00 |
Incidents Assigned to Others
| Number | Priority | Short Description | Updated |
|---|---|---|---|
| INC0564925 | 4 - Low | PING on SWKT-1280-MTR3000-1.CTRLS.BYU.EDU is Critical | 2023-04-01 13:55 |
| Number | Short Description | Start Date | End Date |
|---|---|---|---|
| RFC0054616 | Remove and update CAS groups as part of ERP changes | 2023-04-05 09:00 | 2023-04-07 13:00 |
| Number | Short Description | Start Date | End Date |
|---|---|---|---|
| RFC0057116 | ESC Air Handling Unit Outage | 2023-04-10 | 2023-04-12 |
| Number | Short Description | Start Date | End Date |
|---|---|---|---|
| RFC0057384 | CB Water Sprinkler Outage | 2023-05-15 | 2023-05-21 |
| Number | Short Description | Created | Updated |
|---|---|---|---|
| TKT18178 | #402313476- Expiration Date 04/05/2024 | 2024-03-15 | 2024-03-20 |